
Executive Search I
Contact Centre
Appoint senior leaders in customer service and contact centre operations who do more than manage calls — they build high-performing teams and customer-centric cultures.
We help SME owners, boards, and investors recruit executive-level talent across contact centres and customer experience operations. From Heads of Customer Service to Directors of Operations, Transformation, or Workforce Planning, we secure leaders who improve service delivery, reduce churn, and scale customer support functions — without losing the human touch.
Arrange a call back
Are you looking for senior leadership talent? Speak to our Managing Director, Oliver Adderley.

Recruitment for
Directors
Recruit experienced, commercially focused directors who strengthen senior leadership, drive growth, and deliver real results in fast-moving SME environments.
Management
Recruit high-performing senior managers who turn strategy into action, lead teams with confidence, and drive day-to-day performance in growing SMEs.
Interims
Quickly access experienced interims who step in to lead through change, transformation, or growth.
Technical Specialists
Recruit senior technical specialists who combine deep expertise with commercial awareness and strategic impact.
“SMEs don’t need FTSE-level search fees or to be delegated to a junior consultant. They need a bespoke service that understands their business, the stage of growth, their budget, and their urgency. That’s exactly what we offer.”

We recruit Directors, Senior Managers, Interims, and Specialists across Contact Centre and Customer Operations — for businesses that need experienced leadership, scalable service models, and measurable performance improvements.
Appoint Contact Centre Talent That Delivers Efficiency, Engagement, and Exceptional Service
Whether you're centralising operations, improving first-call resolution, or preparing for rapid growth, we help you appoint senior talent who transform customer service from a cost centre into a competitive advantage. Our search approach is agile, outcome-driven, and tailored to SMEs that need real expertise — not generic corporate CVs.
In the past two years, we’ve filled 100% of our retained roles in customer operations — placing Contact Centre Directors, Heads of Customer Experience, Interim Transformation Leads, and Workforce Planning Specialists who’ve reduced wait times, improved NPS scores, built scalable service teams, and led digital change initiatives.
From PE-backed scale-ups to established B2C service providers, we deliver proven leaders and specialists who elevate customer experience, energise frontline teams, and unlock operational resilience.
How It Works: Our Search Process
Recruit director level talent in 12 weeks or less.
-
We begin every project with a formal strategy discussion to fully understand your business, structure, growth plans, and the leadership challenges you face. We confirm the scope of the role, commercial objectives, timescales, and fee terms before initiating any search activity.
-
Once terms are agreed, we prepare a detailed Assignment Brief outlining the role, responsibilities, business context, cultural environment, and ideal candidate profile. This document is approved by you and used to brief candidates consistently and professionally throughout the process.
-
We carry out a focused headhunting campaign across relevant sectors and leadership networks. This includes direct outreach, discreet advertising, referrals, and competitor mapping — tailored to attract commercially aligned directors with the capability to lead in fast-paced SME environments.
-
All shortlisted candidates are interviewed by our senior consultants and complete our in-depth Self-Awareness Questionnaire (SAQ). This provides deep insight into each candidate’s leadership style, career history, and operational decision-making — going well beyond a standard CV.
-
We present a carefully curated shortlist including candidate CVs, detailed consultant commentary, and SAQ insights. You’ll receive clear, structured feedback and comparative recommendations to support your selection process.
-
Once you’ve progressed to second-stage interviews, we conduct thorough, confidential verbal referencing. This includes targeted conversations with past colleagues to verify performance, leadership impact, and cultural fit — giving you complete confidence in your final decision.
-
We support you through salary discussions, offer negotiation, and onboarding. Because our fees are fixed and not linked to salary level, we maintain complete objectivity — focusing solely on securing the right long-term appointment for your business.

What sets us apart?
Specialist, Senior-Led Delivery
Every assignment is led by an experienced consultant - never passed to junior staff. We bring commercial acumen, market insight, and real leadership experience to every project, ensuring your search is handled with the focus and expertise it deserves.
Deeper Candidate Insight: The SAQ
Our proprietary Self-Awareness Questionnaire (SAQ) gives you unrivalled insight into each candidate’s leadership style, motivations, and behaviours. It goes far beyond a CV, helping you make better-informed decisions.
Unrivalled Candidate Reporting
Every candidate is presented with detailed consultant commentary, behavioural insight, and performance history, not just a CV. Our reports give you clarity, comparison, and the confidence to assess fit across strategic, cultural, and operational dimensions.
Fee Structures Built for SMEs
We offer transparent, fixed fees designed around the realities of SME budgets, without the inflated pricing models of traditional firms. You receive board-level quality with flexible terms and no hidden extras.
Access to Exceptional Talent
With over 30 years of experience, we have built deep networks across leadership functions. We find proven directors and rising leaders who are ready to create impact in fast-moving, scaling businesses.
Agile, Focused, Results-Driven
We’re an agile business, able to move quickly, adapt to your timelines, and stay aligned with your goals. We typically deliver fully assessed shortlists within 4–6 weeks, without compromising quality or process.